If anything, 2010 was the year when our reliance on web technology went through the roof.
And as our usage went up, so did our expectations of uptime and reliability -- as evidenced by the near-panic that set in as these 10 services went (temporarily) down.
Source:
http://gigaom.com/2010/12/28/what-was-the-biggest-internet-outage-of-2010/
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